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Registration Info & Policies

Registrations

You may register for any ArtsQuest™ class or workshop by:

  1. Registering online 24/7 at bananafactory.org.
  2. Calling the Banana Factory Arts Center at 610-332-1300. Registration hours are Monday-Friday, 8:30 a.m.-9 p.m., and Saturday-Sunday, 8:30 a.m.-4:30 p.m.
  3. Visiting the Banana Factory Arts Center, 25 W. Third St., Bethlehem. Building hours are Monday-Friday, 8 a.m.-9:30 p.m., and Saturday-Sunday, 8:30 a.m.-5 p.m.
  4. For questions or concerns please email visualarts@artsquest.org or call 610-332-1300.

Payment Options

We accept cash, checks, and all major credit cards. Enrollment is accepted after FULL tuition is received. Read course descriptions carefully for dates, times, and required supplies. ArtsQuest only sends confirmation after online registration. Students registering all other ways should assume registration acceptance unless otherwise notified. ArtsQuest may decline an individual’s request to enroll in classes or participate in programs when necessary.

Visual Arts & Glass Service Fees

ArtsQuest uses AudienceView as our ticketing partner for Banana Factory Classes. As ArtsQuest processes all orders in house for Banana Factory Classes, we try to maintain the lowest fees possible. All Visual Arts & ArtsQuest Glass programming is subject to a $5 registration fee. This fee pays for the expenses associated with visual arts classes and programs – staffing, room set-ups, mailing costs, and ticketing services. We are committed to giving all people access to quality music and arts. ArtsQuest reserves the right to change this at any time.

Cancellations

ArtsQuest™ reserves the right to cancel classes due to insufficient enrollment. If you register for a course that is cancelled, you will be notified of the cancellation via phone or email and issued a refund or a gift certificate to be used on any future class excluding glass. ArtsQuest™ is not responsible for non-refundable airline tickets or other travel expenses incurred due to a class cancellation.

Refunds and Exchanges

If a student requests a cancellation more than ten days before the class or workshop begins, they will receive a full refund less a $10 administrative fee (or $25 administrative fee for camp). No refund will be issued for student cancellations made less than ten days before the start of class, under any circumstances. A $10 administrative fee is charged for all cancellations and exchanges for classes and $25 for art camp programs. All exchanges must be made before the end of the calendar year. To request a refund, please contact 610-332-1300 or visualarts@artsquest.org.

Joining Late

Students are permitted on a case by case basis to switch from one class/workshop to another within a given semester if they do not wish to continue with their current program for an additional $10 processing fee for classes and $25 processing fee for camps. With the instructor’s permission, students may join a class that has already started and the tuition will be prorated.

Schedule Changes

ArtsQuest™ reserves the right to make staff, fee, room and regulation changes without prior notice.

Wait List

As classes sell out, we do our best to add additional seats or sessions as space allows. A sold out class will be labeled as so with a “join the waitlist” button. Click the button and follow the steps to be placed on the waitlist. Should a space in the class become available, you will be notified via Eventbrite and allotted 24 hours to claim your seat. If unclaimed after 24 hours, the seat will be offered to the next person on the list or released to the public. No accommodations will be made for unclaimed seats.

Materials & Supply Lists

Materials are included in the price of all classes unless otherwise indicated. Classes with supply lists will have them available in the description and students will be contacted in advance of the class.

Makeup Dates

ArtsQuest™ does not offer makeup dates, refunds, or credits for any registered student who is unable to attend a scheduled class.

Inclement Weather

In the event of inclement weather, students should visit www.wfmz.com for updates or call 610-297-7100, Option 4, to learn the status of classes for that day. A makeup session will be scheduled for any class that is cancelled due to the weather.

Artwork Pickup Policy

In most cases, student artwork can be taken home at the culmination of the course, however some classes and mediums require a processing time for student work before it can be picked up. When a processing time is required, all registered students will be notified via email when artwork is ready for pick-up. Student artwork will be held 30 days after the course or camp end date. All work is subject to discard after the 30-day period.

ArtsQuest Member Discounts

Become a member today and save! ArtsQuest Members receive a 10% discount on visual arts classes and camps and a 5% discount on Glass Studio classes and camps. Member will receive an email with Promo Codes to unlock discounts online. To become a Member and receive a variety of benefits, including special Member pricing on ArtsQuest's festivals at SteelStacks, please call 610-332-1300 or visit artsquest.org/member.

Corporate/Group Programs

The staff of ArtsQuest™ will be happy to create a custom-designed art workshop or program for your group, club, corporate outing or party. Special discount pricing available for educational institutions and nonprofits. Please call 610-332-1300 for more information.

Teambuilding & Private Art Event Offerings

Scholarships & Tuition Assistance

Apply Now

Scholarship assistance is available for those who qualify based on financial need. Applications will be considered on a first-come, first-served basis until all funds are disbursed. Scholarships are limited to one class or camp per child or adult per session. Please call 610-332-1300 for more information regarding our scholarship program.

Photography Policy

ArtsQuest reserves the right to use photographs taken during classes and other programs for the marketing and promotion of the Banana Factory Arts Center. Any parent or legal guardian who does not wish to have his or her child photographed is asked to notify ArtsQuest upon registration.

 

ArtsQuest Ticket Policy

All sales are final. There are no refunds or exchanges. ArtsQuest is not responsible for lost, stolen or damaged tickets. Tickets that are lost or damaged can be reprinted at a cost of $5.00 per ticket, with a maximum of $20.00 per order, and may be picked up at the respective venue Box Office. Your E-mail Order Confirmation and proper photo identification are needed when picking up tickets in person.

ArtsQuest uses AudienceView as our ticketing partner.

Entry into a concert venue with weapons, illegal drugs, food, alcoholic or non-alcoholic beverages is prohibited. Audio, video taping or flash photography is not permitted.

ArtsQuest facilities and event seating areas are smoke-free. This includes all tobacco products, electronic smoking devices (such as electronic cigarettes), and handheld vaporizers. Please use designated smoking areas only. Items covered by the Controlled Substances Act, Title II of the Comprehensive Drug Abuse Prevention and Control Act of 1970 (to include for medical use), are not permitted at any time. Thank you for your cooperation.

The ticket holder acknowledges that the event may be broadcast or otherwise publicized, and hereby grants permission to utilize holder image or likeness in connection with any live or recorded transmission or reproduction of this event.

All persons entering a venue, including babies in arms, must have a ticket. Each ticket will allow one admittance. If you leave the venue, for any reason, re-admittance will not be allowed. Children under 2 years of age not recommended for some performances.

Tickets purchased from ArtsQuest via AudienceView, ArtsQuest websites or Box Office are for your personal use and may not be resold for more than face value. ArtsQuest reserves the right to cancel any order we deem in conflict of this policy.

In the interest of preserving affordable ticket prices for all patrons, ArtsQuest is not responsible for tickets purchased through unauthorized third parties. We cannot provide customer service notifications or refunds for tickets purchased from unauthorized sites, unauthorized ticket distributors or brokers.

There may be per-order ticket limits established by concert promoters or show producers for some events. These limits will appear on the specific event page and must be adhered to.

ADA seating is available for all concerts. All requests for wheelchair accessible seating must be made during regular business hours, at time of ticket purchase, by calling the ArtsQuest Center Box Office or visiting any ArtsQuest Box Office including the ArtsQuest Center, Banana Factory, Bethlehem Visitor Center at SteelStacks and Musikfest’s Wind Creek Steel Stage Box Office. One companion seat is available for purchase with each ADA concert ticket; ADA tickets may be required to be picked up at will call.

Weather Policy

If an event is canceled, ArtsQuest will post this information on the website and/or contact ticketholders, and provide a full refund for the amount that was paid for the ticket. Shipping and service fees are NOT refundable. Patrons with printed tickets (not print at home) must return tickets back within fourteen (14) days of the announced cancellation to receive the refund. If an event is postponed or rescheduled, the ticket will be honored for the rescheduled event date. New tickets will not be reissued for most rescheduled or postponed events.

Inclement weather for any outdoor performances or events is not cause for a refund unless a performance or event is cancelled. A performance that has begun, but is shortened due to severe weather conditions, is not cause for a full or partial refund.

ArtsQuest/Musikfest Fees

ArtsQuest tries to maintain the lowest fees possible for all transactions, while offering the best possible ticketing system and purchasing experience possible for our customers. These fees pay for the expenses associated with operating our ticketing department, ticketing company partnership, the construction of our 6,500 seat venue for the festival each year, as well as the City of Bethlehem’s Amusement tax which is detailed in the following sections.

City of Bethlehem First Responder Fee/Amusement Tax

Effective February 5, 2013

The tax is 5% of any ticket priced more than $10.00 with a maximum tax value of a $2.00 per ticket (i.e., all tickets over $40.00 have a $2.00 tax cap). The tax is applied to the base ticket price before any service fees (so a $29.00 ticket with a $6.00 service fee will total $36.45).

100% of The City Amusement tax revenue goes to the City of Bethlehem

This tax only applies to venues with capacities greater than 200.

FOR MORE INFORMATION

For questions on ArtsQuest ticket policies and fees, please contact ArtsQuest Box Office Manager Kate Gallagher Ott at 610-332-1383 or kgallagher@artsquest.org.